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At Capco, we believe that everybody has a voice. We also believe in individuality. That’s why the content and opinions posted on this blog are representative of the individuals within our firm.

FILTER INSIGHTS

THE WORKFORCE OF THE FUTURE: A NEW HOPE

The working world is changing. New technology is unlocking new capabilities that seem straight out of science fiction. But our research shows these innovations are very real, and in many cases just around the corner.
  • Alberto Bonifacio (PhD), Paul Henry (PhD), Taylor Monaghan (PhD), Richard Pangonis (PhD) & Davide Vito (PhD).
  • 05 December 2019
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CRD V AND CRR II: SETTING UP FOR SUCCESS

The EU’s Capital Requirements Directive V and Capital Requirements Regulation II should be more than just a compliance program, they implicitly call for stricter alignment across entities and business units within firms, and a strategic approach to implementing the new acts - discover the key impacts and opportunities for firms in this paper.
  • George Phillips, James Arnett
  • 28 November 2019
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FCA CONSULTATION ON VULNERABLE CUSTOMERS

The path forward in addressing the needs of vulnerable customers must be evolutionary not revolutionary, and the UK Financial Conduct Authority’s consultation on vulnerability is a welcome development. However it should be viewed as just a first step along what could prove a rocky path, writes Capco’s Howard Taylor.
  • Howard Taylor, Regulatory Delivery Lead at Capco
  • 28 November 2019
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L’AGILITÉ, UN ENJEU DE TRANSFORMATION À DIFFÉRENTS NIVEAUX

L’environnement de l’industrie financière est en perpétuel changement : régulations, innovations et concurrence génèrent de nombreux challenges pour les banques. Pour y faire face, l’adoption des pratiques agiles devient un facteur clé de succès. Cela induit une évolution profonde des habitudes de travail et des pratiques dans la gestion de projet.
  • Abdelhamid Guettaf
  • 26 November 2019
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STUDIE »DIGITALISIERUNG IM KREDITGESCHÄFT« EXKURS: VERTRAUEN: DIGITALISIERUNG DES KREDITGESCHÄFTS? AUF JEDEN FALL! ABER NICHT OHNE DAS VERTRAUEN DER KUNDEN.

Wie erreichen Banken eine hohe Akzeptanz von digitalem Kreditmanagement, das wiederum Kosteneinsparungen ermöglicht? Und inwiefern hängt das mit der Kundenkommunikation zusammen? In diesem Artikel unternehmen wir einen Exkurs zum Thema »Vertrauen«.
  • Melissa Seibt
  • 27 November 2019
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FOUR TAKEAWAYS FROM CONVERGENCE - THE GLOBAL BLOCKCHAIN CONGRESS 2019

The next chapter for Europe’s blockchain and AI development and adoption: New funding, sandbox regulation, citizen protection and other key takeaways from Convergence, a global blockchain congress. 
  • Cedric Loyens
  • 21 November 2019
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RIA: THE BENEFITS OF INDEPENDENCE

With the emergence of an independent financial market, registered investment advisors (RIAs) have, in very little time, become the preferred model for the advisory channel. There are several reasons why this sector is appealing, and it is crucial to understand the influences shaping the rise of this independent industry for stakeholders to make an informed choice or decision. 
  • Phil Kerkel and Anushka Nadkarni
  • 20 November 2019
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MEIN ERSTES DATE... MIT EINER BANK: EINE FALLSTUDIE ÜBER DIE BEDEUTUNG VON CUSTOMER EXPERIENCE IM KUNDEN-ONBOARDING

Anfang 2019 führte Capco Digital eine Studie über die Bedeutung der Customer Experience während des Banken-Onboarding-Prozesses durch. Unsere Anwender wählten 14 völlig unterschiedliche Banken mit einer Vielzahl unterschiedlicher Merkmale und Produktangebote aus.
  • Aditi Shukla
  • 12 August 2019
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A HOLISTIC VIEW OF MODERN DELIVERY

Throughout history, new technologies have reshaped the economy — from the Industrial Revolution to modern conveniences like navigation systems, on-demand streaming videos and Amazon’s Alexa. Businesses either learned to adapt to radical change, or they didn’t survive. We’re experiencing a similar transition now. This is why it is more important than ever for financial services firms to push beyond their firm’s comfort zone to be nimble and embrace a transformative approach called modern delivery.
  • Daniel Hu
  • 18 November 2019
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INTELLIGENT AUTOMATION IN FINANCIAL SERVICES: EXPLORING APPLICATIONS OF ROBOTIC PROCESS AUTOMATION, MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE

RPA, ML, and AI are at the center of driving transformative change for businesses in all sectors, especially financial services. These technologies not only promise cost and process efficiencies but can help provide more in-depth business and operational insights. Before rolling these technologies out, it's essential to understand what they mean, their applications to financial services and best practices for implementation. 
  • Robert Lederer, Pranav Mehan and Sean O’Connor
  • 18 November 2019